FLS Mobile Flow Edition: Streamline Field Service with Real-Time Scheduling
Revolutionize your field service operations with FLS Mobile Flow Edition, a mobile solution designed to maximize efficiency and employee productivity. This app leverages the power of digitization to simplify processes and reduce administrative overhead, allowing your team to focus on customer satisfaction.
Key features include seamless paperless call handling, enhancing overall operational efficiency. Customers benefit from reduced wait times through features like text message notifications of engineer arrival and live route tracking.
Dynamic route scheduling integration (via FLS Real-Time-Scheduling) ensures optimal agility, accommodating same-day and ad-hoc requests effortlessly.
Next-Level Workflow Integration:
FLS Mobile Flow Edition seamlessly integrates with your existing BPMN-standard workflows (or future implementations). This intuitive integration provides field service personnel with precisely the information and steps required for each service case.
Key Features:
- BPMN Workflow Engine: Effortlessly map and manage BPMN-standard workflows, enabling rapid and efficient process digitization.
- User Role Management: Clear, intuitive user guidance minimizes errors and streamlines workflows based on user roles and skill sets.
- Data Synchronization: Seamless transmission of crucial data (customer, object, and material data) to employee devices, supporting offline, online, and hybrid operational modes.
- Integrated Mapping: Utilizes GIS mapping (e.g., Google Maps or custom GEO systems) for optimal navigation and location awareness.
- Collaborative Partner Integration: Facilitates easy collaboration with partners and service providers through link sharing.
- Staff Location Tracking: The "staff radar" feature allows engineers to locate nearby colleagues for assistance.
- Push Notifications: Enables real-time push notifications for urgent matters.
- Automated Customer Notifications: Automatically informs customers of estimated time of arrival (ETA) via text message or email, with optional live route tracking.
- Data Capture: Securely records call and feedback data online or offline.
- Appointment Management: Enables field engineers to create binding appointment agreements, integrated with FLS Real-Time-Scheduling.
- Comprehensive Reporting: Supports the creation of detailed checklists, reports, and updated master data.
- Real-Time File Sharing: Allows for real-time exchange of photos and documents in various common formats (Word, Excel, PDF).
- Customizable Reporting: Offers customizable customer and call reports.
- Secure Audit Trails: Provides audit-proof recording of signatures from both the engineer and customer.
- Mobile Time Tracking: Includes mobile time recording for activities and absences.
- Mobile Materials Management: Facilitates mobile materials management, including van stocktaking, material ordering, and transparent tracking of material transfers between colleagues. This includes managing material groups, locations, storage facilities, inventory, serialized materials, and material movement booking.
Contact Us:
For inquiries or further information, please contact us at +49 431 239 710 or [email protected].
Version 7010.1090.80694 (Updated Oct 25, 2024):
This update includes minor bug fixes and improvements. Download the latest version for optimal performance.
Tags : Business
